Soft Skills is the backbone of commincation to and from the organisation and right/positive communication is the key to maintaining & building relations.
The list of SOFT SKILLS that needs to be inculcated amongst all employees especially those who are in direct connect with the customers:
1. Talking
2. Listening
3. Positive Attitude
4. Service Attitude
5. Assertiveness
6. Enthusiastic
7. Confident
All employees working in an organisation should have the minimum knowledge of PRODUCTS, SERVICES, PROCESS, DELIVER and AFTER SALES SERVICE.
It looks strange if an employee is not able to explain the basic functions of an organisation.
Latika Goel Life Skills Consultant / Visual Communication Designer / Lifestyle Therapist / Sports Psychologist - LetzBFIT, Fortis Escorts | Marathon Runner | Strength Training Expert Founder of Fitness World LetzBFIT with Latika LetzLearn with Latika We design Intensive Training material for Psychology Students through Online / Offline Mode. Author of a Book on Strength Fitness
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