Monday, November 22, 2010

Customer Segmentation

A Segment is a group of exisiting potential customers that share commom characteristics that make them different from the other group of customers.

e.g., A Car Market may consist of:
1. Luxury Car Segment
2. Family Car
3. Sports Car

Segmentation for B2B and B2C markets is done on the following basis:

B2C:
1. Geographic - Nation, City, Region, Urban, Semi-Urban, Rural, Climate Base
2. Demographic - Family size, Age, Gender, Occupation, Education, Income, Religion
3. Psychographic - Lifestyle, Personality, Social Class
4. Behaviour: Rate of use, Occassion of use, Loyalty, Product Experience, Benefit Sought
B2B:
Demographic, Operating Variable, Purchase Approaches, Situational Factors, Personal Factors.

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