lose ARROGANCE and win SUCCESS

We lose everything when we have Arrogance but can WIN all when we lose Arrogance.

Something what majority of us knows bt never implies.

Something that ‘Thor’ – the film teaches us.

Thor is a perfect man who had got what not to be successful – powerful, gud looking,  intelligent, smart etc etc. Yet he lost the battle of being d leader as he was immensely surrounded by his arrogance. The arrogance of being d best, the arrogance of letting others down to prove one as the most powerful.

The ARROGANCE!!!

He met someone nd then he was in a battle to lose it, to lose the arrogance. He lost it eventually and WON the leadership, the Hammer!

We all are surrounded by Arrogance in one way or the other. We often ignore our Arrogance and keep fighting for the Success.

However very few of us realizes that if we fight with Arrogance, Success itself would follow us!!!

So friends, lose ARROGANCE and win SUCCESS!

They need 'Luv, Care & Affection' !

Met this ‘Strange Female @ Super Market’.

I visit this superstore regularly for my grocery shopping.

All waiting for my turn to get over nd their to come. Suddenly, a female appeared, out of nowhere, asking to do her stuffs in the process of our billing.

She was strange. No ethics. All were in queue and she emerged as a fat, little, tiny, black cat to get her a favour.

I said “pls come in d queue”

that’s it.

She lost her temper… anger spitted her voice… she started shouting at me… as if India has asked Dawood from Pakistan and Mr. Basher Ahmed has lost its control in anger nd warning India. (:

She was actually funny and needs lots of luv from people…

Friends, pls if u get to interact with such people around, who are ‘Angry, Shouty and lose temper, use bad words’, pls give them loads and loads of 'Luv, Care & Affection'…

they are luv deprived…

nothing else… (:

MoRnInG_WaLkS_______________

Morning Walks

The first thing that comes to mind when we start our day. Morning Walk. Life will always be hectic yet if one want to take time out and make it worth living, it just requires a small effort… A little extra for your family and for the love of ur life…

The first feeling of the day, everyday, where you look forward to spend that 30-40 minutes with ur BEST HALF and flush all the grudges, depressing stuffs and negatives off u … where you intend to gain that intimacy with the purity that you have in ur heart… the purity for your luved ones… that can only come when your heart is free from all the bitterness and the feeling of resentment…

Those few minutes walk would give your life a altogether new meaning… @this stage of life, it allows you to grow every minute you spend together… the time when you get you vains ready for the long day ahead fights… fights to deal with the unwanted, fights to rise high, fights to let go those who left u, fight to prey for those whom u luv and fight to be as pure as the nature is…

This is the most booster time when you prepare yourself to breathe deep and breathe out all the negatives and detoxify ur mind of those – people who forms downbeat roads ahead you in order to obstruct you and –thoughts that troubles you to be full of truth and purity…

Morning Walks are significant as it gives your life a reason to start you day full with constructive and pure thoughts…

So dear friends and luved one, start Morning Walks today onwards with your Best Half OR your luved ones and see the diference in your life…

Services marketing and CRM

Service is an essential element of marketing of any organisation be it roduct or Services.

a PRODUCT is a tangible entity. It is anything that can be offered to a market to satisfy a want or a need. these includes:
Physical goods
services
experiences
events
persons
places
properties
organizations
informations & ideas

A product is termed coz it can be SEEN, FELT, TESTED before a customer purchases it.

a SERVICE is intangible coz it cannot be seen, felt or tested before a customer acquires it.

A service is an act of proven performance and experience.

A Product and service characteristics goes as opposite to each other:

In a Service
- Ownership is not transferred to the customer
- Its Intangible
- it cannot RESOLD
- it cannot be DEMONSTRATED
- it cannot be STORED

4 Major Characteristics of Services that makes them different and why services are more difficult to market:
1. Intangibility
2. Inseparability
3. Inconsistency
4. Inventory

Marketing MixMarketing mix is a combination of elements an organisation controls that can be used to satisfy the needs of a customer.
the 4Ps are not sufficient therefore its required to go for EXPANDED MARKETING MIX

4Ps are:
1. Product
2. Price
3. Promotion
4. Place

Expanded Marketing Mix:
5. Physical Evidence
6. Process
7. People (the MOST CRUCIAL element of marketing)

Service Marketing TRIANGLE

The three main elements of service marketing are
1. Company
2. Employees
3. Customers

There are 3 types of marketing that takes places between these 3 elements of service marketing:
1. Between Company & Employees - Internal Marketing2. Between Company & Customers - External Marketing3. Between Employees & Costomers - Interactive Marketing

CRM - Levels of Customer Bonding!

Customer bonding provides the framework for understanding retention strategies.

Customer bonding presupposes the following:

1. Careful selection of the customers has been done.
2. Quality of Product/Services has been adequately proven.
3. Customer's evolving needs are regularly monitored over time.
4. Strong customer knowledge has been established.

Between the organisation and the customers, there are 4 levels of bonds that exists:
Level 1: Financial Bond
Level 2: Social Bond
Level 3: Customization Bond
Level 4: Structural Bond

Life is crazy!

Life is crazy!

Life is just a matter of uncertainties… 

There was a very gentle discussion with one of my very dear friend, saying ---

If my friend, whom I thought was my true friend, cant take a stand for me, I do not want to waste my time after him. This would only give me immense pain and this all is not worth it…

I would try to find reasons for our separations and would let them go…

--- the reason why they doubted my intention towards them---may be coz people still cant digest a male and female as just friends and he is one of those…
--- the reason why I got ugly remarks from their better half @ their absence---coz may be I was too interactive with them and their better half didn’t like that and that’s quite justified too…
--- the reason why we always fought---coz may be we were not meant to be friends…
--- the reason why they were never with us when we actually needed a friend---coz may be we were asking more from them as a friend…

Once we find the reasons, its very easy to let go and breathe life… BELIEVE ME…
They left us coz they were never ours, so I would not waste my energy in tears…

This moment would cross by and afterwards when we look back, we can laugh @ our self for being so childish and emotional…

life is just a matter of detachment… Often you should just allow to let it go… Its for our good and just an indication from the nature that it was not meant for you and you deserver something much much better than this…

@ times u luved someone, trust and respect someone and instantly, they turned out to be the person u hate d most. Someone u would never want to see again…

Its not a matter of right or wrong. Its just a matter of  compatibility.

Two gud human being not necessarily can be two gud friends.

Life is crazzzy but still it goes on...
--- Life is BEAUTIFUL ---

Smiles… (:

Levels of Customer Development Profile

Honestly while going through the various levels of Customer Development profile, I thought it is so very similar to the Human Relationship Development Levels.

Level 1 - Suspect
Remote possibility that a person / company may or may not become our Potential Customer

Level 2 - Prospect
A potential customer who may become your customer and chances of gaining them is much more than the suspects.

Level 3 - Customer
When a prospect actually purchases and an initial exchange of money and product/services has been made, they become Customers.

Level 4 - Client
a customer becomes a client when they starts purchasing regularly from the same organization.

Level 5 - Supporter
This is the levels when a customer identifies closely with the product and creates a very positive 'Word-of-Mouth'

Level 6 - Advocate
The is the highest level where the buyer-seller relationship is at peak. The organization has a strong propenent here. The mutuality of the relationship is two-sided now and both customer and the organisation value, respects, and appreciates each other.

@ the end CRM professionals are entrusted with a responsibility that all their Prospects eventually advances up to the Advocates levels for the Organisation and the brand.

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